نوع مقاله : مقاله پژوهشی
1 کارشناس ارشد مهندسی صنایع دانشگاه آزاد اسلامی واحد تهران جنوب
2 استاد دانشگاه علامه طباطبائی
3 استادیار دانشگاه آزاد اسلامی واحد تهران جنوب
عنوان مقاله [English]
Emotional Intelligence is one of the tools that by which it will be possible to taking benefit of positive emotions and also delete or adjust negative emissions, so by concentrating on the most effective elements you will reach the best result in minimum time and by less expenses.
The goal of present research is to identify and classify the elements of emotional intelligence that affect the Ministry of Cooperative’s human resources performance. As Daniel Goleman Emotional Intelligence Model is one of the most comprehensive ones, it is used to review the most effective elements of emotional intelligence. The main question in this research is: what is the priority of elements of emotional intelligence that affect employee’s performance?
The questions of the questionnaire which is the main data gathering tool of this study, have been formed by operating abstract meaning of emotional intelligence and then 175 samples including employees of Ministry of Cooperatives were chosen. After performing correlation and regression test and Friedman Scoring Test on gathered data from sample group, 4 main hypotheses were formed that 3 of them accepted and one of them rejected. This means that among emotional intelligence elements, three of them that are self management, relations management and EI self-awareness affect ministry of cooperatives human resources. At next level, sub elements of these elements have been scored and after concluding the results of the hypotheses, suggestions submitted to Ministry of Cooperatives.